Services

We offer professional premium services at an affordable cost.
Data and VoIP solutions tailored to your business.

WHAT SETS US APART?

A 120-Minute turnaround time is our service promise to you. No call centres for support - deal with a dedicated service support manager.
The quality of our HD voice service is superior to most of our competitors.
We offer turnkey business office setup solutions for your business.
At True Nest we are very confident in our product offerings that we offer an obligation free PROOF OF CONCEPT with our services for you to trial and experience first hand for you to make a decision.

WE OFFER QUALITY PRODUCTS AND SERVICES AT AFFORDABLE COSTS!

VOIP AND DATA SERVICES

Our quality products are backed up by exceptional service and are available at an affordable price.

True Nest assists businesses in dealing with the ever-changing needs in technology.

By using VoIP, businesses can communicate more effectively and reduce phone costs.

TRUE NEST CLOUD PBX

The True Nest Cloud PBX is a complete business phone service utilizing VoIP - Voice over Internet Protocol.

While you are saving up to 40% on your telephone bill with True Nest VoIP Cloud PBX, you will also be improving your business productivity.

We provide a full-featured Unified Communications (UC) solution to communicate effectively with your customers.

Cliq Link by True Nest

Cliq Link is a True Nest service focused on simplifying day-to-day operations for teams. It helps businesses execute SOPs consistently, improve staff onboarding and increase task accountability across branches.

Learn more about Cliq Link

What do you get with True Nest Cloud PBX?

Our Cloud PBX includes all of the features you would expect from an enterprise class phone system, including auto attendant, voicemail, call forwarding, call recording and desktop call management. Users have the ability to add functionality for contact center, voicemail to email and time of day call directing. Finally, each customer gets the industry's most sophisticated business intelligence package to help them identify key performance indicators to run their business and increase productivity and efficiency.

While the new Cloud PBX comes with all PBX features we deem to be standard, our inclusion of Handset Auto Provisioning; a Billing Module and a Call Quality Analysis tool has made a good product great.

This menu will allow you to see various analytical reporting on Inbound / Outbound calls, Queues, Call Campaigns etc....

Billing Module▸

Quick and easy access to view and download CDR's (Call Data Records).

Calling Features▸

Caller ID/On Call Waiting: Know who's calling before you answer.
Call Forwarding: Redirect calls to your mobile or other phone so you don't miss any calls.
Follow Me: Have one of your numbers/extensions ring for a period of time and if unanswered forward to a second and third number or ring all concurrently.
Caller ID Based Forwarding: Follow Me based on number called.
Inbound Number Tagging: Tag and inbound caller ID for easy reception management for multiple companies.
Call Hold: Easily put a call on hold while you answer another call.
Call Transfer: Attend transfer (alert forwarding party before transfer) and blind transfer (transfer directly).
Call Waiting: Be notified when someone else is trying to call if you are already on a call.
Do Not Disturb: Silence call alerts while remaining available for voicemail and rules.
Call Logs: Access detailed call records by extension or account.

Media Management▸

Custom Music-on-Hold.
Custom digital receptionist recordings.
Custom voicemail messages.

Extension Manager▸

Access, search and download call recordings.
Personal profile editing.
Detailed call analytics.

Voicemail Features▸

Password protected voicemail to prevent unauthorized access.
Voicemail greeting options: unavailable / personal message.
Voicemail to email: receive voice messages as a .wav file attached to an email.

Digital Receptionist (IVR)▸

Multi-level IVR menu management.
Manage multiple IVR menus for different inbound DID's.
Day and night mode schedule: create different greetings according to time of day and day of week.
Custom greetings: upload third-party professional greetings to use as digital receptionist greeting.

Hunt List / Groups▸

Call Rest Ring Groups: simultaneously ring a set of phones based on a DID.
Hunt lists: set a linear line of ring groups for a period of time, before transferring to a second and third ring group.

Call Recording▸

Blanket or ad hoc call recording.
Secure call recording storage.
Archiving call recordings.

Report Management▸

Real-time inbound and outbound call details records.
Outbound call source listed by extension.
Outbound call source lists for virtual extensions.

Dashboards and Online Portals▸

Stats Menu: analytical reporting on inbound/outbound calls, queues and call campaigns.
Realtime Status: live call handling and extension activity visibility.
Wallboard (Live): display-ready board for call-center floor monitoring.
Other Reporting Menus: call history, queue history, IVR logs and performance views.

LTE / 5G

LTE/5G AND FIBRE DATA SOLUTIONS

Get connected to those who matter with LTE/FIBRE/5G home or business solutions.

Connectivity does not have to be a hassle; we handle the tough stuff including range extenders, network infrastructure and pure fibre connectivity (FTTH / FTTB).

CCTV

CCTV CAMERA SOLUTIONS

Using modern technology, True Nest helps businesses meet ever-changing operational requirements.

Includes motion detection, infrared lighting and day/night recording with remote access.